Terms, privacy and refunds
Plain-language terms for ordering a card from Octane Imprint, based in Dubai, United Arab Emirates. If anything here is unclear, ask us on WhatsApp at +971 50 598 6156.
Terms of sale
How ordering works
You start an order by sending us your details on WhatsApp from our website. That message is an enquiry, not a purchase. Your order is confirmed when you approve the digital proof we send you and pay.
Proofs and revisions
Before anything is printed, we send you a digital proof of the front and reverse of your card. Please check names, figures and the artwork carefully. Two rounds of changes are included. If your design needs more revisions after that, we may charge for them, never more than USD 10 in total. We'll tell you before any charge applies.
Once you approve the proof, we print exactly what you approved. Mistakes in details you approved, such as a misspelt nickname, aren't covered by a free reprint.
Prices and payment
Our prices are set in US dollars. Where we show your local currency, Gulf currencies use the fixed exchange rate, and other currencies are approximate. Delivery within the UAE is AED 29, and free on orders over AED 275. Delivery outside the UAE is quoted. Group discounts apply to Owner Edition cards in the same order. The full-set discount applies when you buy all five cards of one ready-made series in the same material. The final price is confirmed on WhatsApp before you pay. You pay us directly after approving your proof.
Your photos and artwork
By sending photos, you confirm they're yours or that you have permission to use them. We create the artwork from your photos using AI-assisted tools, then check and edit it by hand. Artwork is an artistic interpretation: lighting, background and reflections change, and we correct any details of your car that don't match before you approve.
Car makers' names, model names and badges belong to their owners. Octane Imprint isn't affiliated with or endorsed by any car manufacturer.
Production and delivery
Every card is made to order after you approve and pay. We'll confirm production and delivery timing with you on WhatsApp.
Refunds
If your card arrives damaged, or it's different from the proof you approved, we'll replace it or refund you in full at no cost to you.
What's covered
- The card or display box arrived damaged, for example bent, scratched or cracked.
- The card is different from the proof you approved, for example the wrong artwork, wrong details or a printing fault.
- You received the wrong item.
How to claim
- Message us on WhatsApp within 14 days of receiving your order.
- Send clear photos or a video showing the damage or the difference, alongside the packaging if you still have it.
- We'll reply with a replacement or a full refund once we've reviewed it.
What isn't covered
- Damage caused after delivery, including deliberate damage or misuse.
- Details you approved on the proof.
- Changing your mind after you've approved the proof. Because every card is personalised and made just for you, we can't refund custom cards for this reason. If you cancel before approving the proof, you owe nothing.
These terms don't affect any rights you have under UAE consumer protection law.
Privacy
What we collect
- Your WhatsApp name and number, when you message us.
- The details you choose to send: your name, your car's details, the line for your card and, for gifts, the recipient's name and your message.
- Photos of your car.
The card builder on our website runs in your browser. Nothing you type or any photo you add is sent to us until you choose to continue on WhatsApp, and photos are only sent if you attach them there.
How we use it
Only to design, produce and deliver your card, and to talk to you about your order. We use AI image tools to create artwork from your photos, so your photos are processed by those tools for that purpose. We don't sell your information.
Showing your card
We never post your car, your card or your name on our website or social media without asking you first.
Analytics
We use Cloudflare Web Analytics to count visits to our website. It doesn't use cookies and doesn't identify you personally.
Keeping and deleting your information
We keep your order details and photos for as long as we need them to finish your order and handle any reprint or refund. Ask us on WhatsApp at any time and we'll delete your photos and details, unless we need to keep a record of a payment.